TY  - BOOK
AU  - Goodman Elizabeth, Kuniavsky Mike, and Moed Andrea
TI  - Observing the user experience: : A practitioner's guide to user research/ (2750)
SN  - 9780123848697
U1  - 004.21 GOO 
PY  - 2012///
CY  - New York
PB  - Elsevier
N1  - includes index
ER  -